Privacy Policy

Last updated: October 4, 2026

This Privacy Policy explains how B Player ("we", "us") collects, uses and shares personal information when you use our apps, our website at bplayer.us, chat and WhatsApp support (the "Service").

1. Who we are

B Player, operated by [COMPANY LEGAL NAME], [STREET ADDRESS], [CITY, STATE ZIP], United States. Email: [SUPPORT EMAIL].

2. Information we collect

You give us

• Contact details you share when ordering or asking for help, such as your name, phone number (for example on WhatsApp), email address, and the messages you send us.
• Order details: the plan you chose, the amount, how you paid and transaction references. We do not store full card numbers.
• Reviews you choose to submit, including your name and city if you add them.

Collected automatically

• Device information: a device code we create for the app, device make and model, operating system, app version and the date the app was last opened.
• Usage and diagnostics: events such as app opens, playback errors and crash information, used to keep the Service working.
• Website analytics: pages visited, buttons clicked, referring site and campaign tags, a random session identifier, and approximate location derived from your IP address.
• Cookies and similar technologies: see our Cookie Policy.

We do not knowingly collect sensitive personal information such as precise geolocation, government ID numbers or health information.

3. How we use information

• To provide the Service: activate and manage your plan, deliver streams to your device, and answer support requests.
• To process payments and prevent fraud and abuse (for example repeated free trials).
• To keep the Service reliable and secure, and to fix problems.
• To understand and improve our website and app.
• With your consent, to send you offers. You can opt out at any time.
• To meet legal obligations and enforce our Terms.

4. How we share information

We do not sell your personal information, and we do not "share" it for cross-context behavioral advertising except as described for advertising cookies in our Cookie Policy, which you can turn off. We share information only with:

• Service providers who host or run parts of the Service for us, such as our cloud database and hosting providers, live-chat provider, messaging platforms (for example WhatsApp), payment processors, and analytics providers. They may use it only to provide services to us.
• Content and network partners to the extent needed to deliver streams to your device.
• Authorities or others when required by law, or to protect rights, safety and property.
• A buyer or successor if our business is sold or reorganized.

5. How long we keep information

• Account, device and order records: for as long as your plan is active and up to [7] years afterwards for tax, accounting and legal reasons.
• Support conversations: up to [24] months.
• App diagnostics: up to 90 days. Website analytics events: up to 180 days.

6. Your choices

• Ask us to correct or delete your information by emailing [SUPPORT EMAIL].
• Opt out of marketing messages by replying STOP or following the unsubscribe instructions.
• Control cookies and analytics as described in our Cookie Policy.

7. Your US state privacy rights

Depending on where you live (for example California, Colorado, Connecticut, Virginia, Texas and other states with consumer privacy laws), you may have the right to:

• know and access the personal information we hold about you;
• correct inaccurate information;
• delete your information;
• receive a copy of your information in a portable format;
• opt out of the sale or sharing of personal information and of targeted advertising;
• not be discriminated against for exercising these rights.

To make a request, email [SUPPORT EMAIL] with the subject "Privacy request". We will verify your request, usually by confirming details linked to your device code or order, and respond within the time required by law (generally 45 days). You may use an authorized agent. If we deny your request you may appeal by replying to our decision.

California residents: in the last 12 months we collected the categories of personal information listed in Section 2 (identifiers, commercial information, internet or other electronic network activity, and approximate geolocation) for the purposes in Section 3, and disclosed them to the categories of recipients in Section 4. We have not sold personal information.

8. Children

The Service is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact [SUPPORT EMAIL] and we will delete it.

9. Security

We use reasonable safeguards, including encrypted connections, access controls and limited staff access. No method of transmission or storage is completely secure.

10. International users

The Service is offered in the United States, and information is processed in the United States and other countries where our providers operate.

11. Changes

We may update this policy. We will post the new version on this page with a new date and, for material changes, notify you in the app or on our website.

12. Contact

[SUPPORT EMAIL]